Privacy and Cookies Policy

This website (“Website”) is owned by Green Spark Electrics and APL Property Solutions Limited. We take the handling of your personal information seriously. This Privacy Policy explains how we may use the information we collect about you and how cookies are used on the Website. By accessing the Website, you confirm that you have understood and agreed to this policy.

Privacy Policy

What We Do with Your Information

At Green Spark Electrics, we want to reassure you that we use your information responsibly and securely to provide you with the best possible service. Below, we explain how we handle your information and your rights regarding it. For further details, feel free to contact us using the details provided below or visit our website here.

Using Your Information

Green Spark Electrics (for service, maintenance, and support plans) and/or APL Property Solutions Limited (for insurance policies) is the “data controller” of your information. We may process two sets of information about you:

1. Personal Information: Your name, address, contact and payment details, and health data.
2. Goods Information: Your appliance or device details, including registration information.

We use your information for the following purposes:

1. Contractual Obligations:
   • To enter into a contract with you, including automated decision-making for fraud detection, prevention, and risk scoring.
   • To fulfill our contract, including recovering any amounts owed. We may process your health information when necessary for contract purposes.
2. Legitimate Interests:
   • Registering your appliance or device.
   • Marketing our products and services and those of our third-party partners through various platforms, including social media.
   • Conducting market research and customer surveys.
   • Printing services, identity verification, and contact detail checks.
   • Recording conversations for training, quality, and compliance purposes.
   • Analytics, marketing, and pricing profiling.
   • Detecting and preventing crime, including fraud.
3. Legal Obligations: Where required by law.
4. With Your Consent: In cases where your individual needs require extra support (e.g., a disability, health condition, or caring for someone), we may collect this information with your consent to offer you better service.

Sharing Your Information

From time to time, we may share your Personal Information and Goods Information with other members of APL Property Solutions Limited and future members of the Group. Additionally, your information may be shared with companies acting on our behalf, such as repair providers, IT and mailing services, payment providers, and loyalty/reward schemes. When a third party is the data controller, this will be explained in their privacy notice.

Keeping Your Information

We retain your Personal Information for six years after your plan ends to address any claims. Goods Information may be kept for up to 10 years for health and safety reasons. We may also retain your information for marketing unless you opt out.

Your Rights

You can request the following by contacting our Data Protection Officer:

• A copy of the personal information we hold about you.
• A copy of the personal information you provided to be sent to a third party in a machine-readable format.
• Corrections to inaccurate personal information.
• Deletion of personal information no longer needed.
• Restriction of personal information processing in certain circumstances.

You may also:

• Object to the processing of your information.
• Contest decisions based on automated processing.
• Withdraw consent when it’s the legal basis for processing.

You can also file a complaint with the Information Commissioner.

Marketing

We and other members of APL Property Solutions Limited may use your information to inform you about offers, products, and services. You can opt-out or adjust your marketing preferences by contacting us at contact@greensparkelectrics.co.uk.

Contact Details

Green Spark Electrics
89 John Street,
Stanley, Co Durham,
DH9 0QP

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences or login details. We use both first-party and third-party cookies to improve our advertising and marketing.

Types of Cookies We Use

• Marketing Cookies: Set by our advertising partners to build a profile of your interests and show relevant ads.
• Functional Cookies: Provide enhanced functionality and personalization, such as personalized offers.
• Performance Cookies: Help us monitor website traffic and performance. These cookies are anonymous.

Managing Cookies

You can amend your cookie preferences using our cookie management tool or via the security settings on your browser. Blocking certain cookies may impact your website experience.

For more detailed information on managing cookies, visit www.aboutcookies.org.

Third-Party Websites

Our website may link to third-party websites. We are not responsible for the content or privacy policies of these websites. You should review their cookies and privacy policies.

Security

We are committed to the security of the Website. All data exchanged is encrypted, and measures are in place to protect your personal information from unauthorized access.